Official product information
Contact Quiet Nerves: Order Desk, Email and Returns Address
Quick answer
For orders, refunds and tracking, call the Quiet Nerves desk at +1 (833) 762-2450 (hours not published) or write [email protected]. For questions about this website, write [email protected], Monday to Friday, 9:00 am to 5:00 pm ET; that inbox cannot see orders. Returns go to 757 Third Avenue, Floor 14, New York, NY 10017.
Details
Quiet Nerves contact details
There are two desks behind this site. The order desk handles anything tied to a purchase; the website desk handles questions about these pages and cannot see orders.
Order desk by phone
Tracking, refunds and lot checks. New orders go through the order buttons.
Hours: hours not published. Have your order ID ready.
Order desk by email
The same desk in writing. Put your order ID in the subject line.
Best for refund requests you want on record.
Website desk
Mon-Fri 9:00 am-5:00 pm ET. Questions about this site, corrections and review submissions.
This inbox cannot see orders or issue refunds.
Returns address
757 Third Avenue, Floor 14
New York, NY 10017. Mail returned bottles here with your full name, email and order ID.
Our office, for letters only: 950 Third Avenue, Floor 7, New York, NY 10022.
Which
Which Quiet Nerves contact to use for what
Picking the right desk first saves a round of emails. The order desk is the only one that can look up a purchase, so anything with an order ID goes there.
| What you need | Contact | Why this one |
|---|---|---|
| Where is my order? | Order desk, phone or email | It holds the tracking record |
| A refund within 60 days | Order desk, phone or email | Refunds start with your order ID |
| Sending bottles back | Returns address, after contacting the desk | Returns are matched to an order |
| A damaged or wrong parcel | Order desk, with photos | Only this desk can look up the order |
| Checking the lot on your bottle | Order desk by phone | The desk can match an order to its lot |
| A pack or price question before you buy | Order desk, or the pricing page | Checkout prices come from the brand |
| An error or a broken link on this site | Website desk | We write and fix these pages |
| Sending us your review | Website desk | We check it with the order desk first |
| A question about your health or medicines | Your doctor or pharmacist | Neither desk gives medical advice |
If you write to the wrong desk, nothing is lost: the website desk will point you to the order desk. It is simply faster to start in the right place, especially when the refund clock is running.
Ready
What to have ready before you call or write
A few details let the desk find your order on the first try. Gather them before you pick up the phone.
- Your order ID from the confirmation email
- The full name and email address used at checkout
- The date you ordered and how many bottles you bought
- The lot and best-before date from the base of the bottle, if shown
- Photos of any damage to the parcel or the bottles
- The tracking number of your return parcel, once it is posted
If you ordered as a gift or under another email, say so at the start.
A short message the desk can act on
You do not need special wording. A clear subject line and the facts in order are enough; here is one way to lay it out.
- Subject
- Refund request, order ID (your order ID)
- First line
- Say what you want: a refund, a tracking update, or a lot check.
- Details
- Your full name, the checkout email, the order date and the number of bottles.
- Proof
- Attach photos if something arrived damaged, or the return tracking number.
- Sign-off
- A phone number where the desk can reach you, if you are happy to be called.
Refund
Refund reminder: the 60-day window and the return steps
Every pack bought through this site can be refunded within 60 days of the purchase date. The clock starts when you pay, not when the parcel arrives.
Contact the order desk
Call +1 (833) 762-2450 or write [email protected] with your order ID and say you want a refund.
Pack the bottles
Include your full name, email address and order ID on a note inside the parcel.
Mail them with tracking
Send them to 757 Third Avenue, Floor 14, New York, NY 10017. You pay the return postage, and tracking protects you if the parcel goes missing.
Wait for the credit
The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to show on your card.
If your return parcel goes missing
Tracking is your proof that the bottles were sent. Pass the tracking number to the order desk by email, and keep the postage receipt until the refund shows on your card.
The full terms are on the Quiet Nerves guarantee page and the refund policy.
The problem
If Quiet Nerves does not agree with you
Health comes first and the refund second. If you feel unwell after starting the capsule, stop taking it and call your doctor or pharmacist before you contact either desk.
Keep the bottle, since your doctor may want to see the ingredient list and the lot on the base. Once you have medical advice, the order desk can start a refund if you are still inside the 60-day window. Which ingredients are linked to which side effects, and which medicines to mention, is set out on the Quiet Nerves side effects page.
Replies
When to expect a reply, and what to do if none comes
Neither desk publishes a reply time, so plan for a short wait. A written message also gives you a dated record, which helps if your refund window is close to its end.
- The website desk works Mon-Fri 9:00 am-5:00 pm ET. A message sent on a Friday evening will be read the next week.
- The order desk phone hours are not published. If nobody answers, write to the order desk email instead of calling again and again.
- Keep copies of every email you send and every reply you get, with dates.
- If day 60 is near, email the order desk first. The date on your message shows you asked in time.
- Write your order ID the same way each time so your messages are linked.
Fit check
Who you are contacting
This site is run by Goquietnerves, a USA authorized Quiet Nerves retailer. We are not the manufacturer; the maker and distributor of Quiet Nerves are not named on anything we have received.
The website desk writes and corrects these pages. The order desk handles the purchase itself. More about us, and how we check facts, is on the about page.
Delivery times and tracking are covered on the shipping page. Standard shipping takes 5 to 7 business days, free on every pack within the US.
Contact faq
Common questions about contacting Quiet Nerves
Can the website email look up my order?
No. [email protected] cannot see orders or refunds. Write to [email protected] or call +1 (833) 762-2450 with your order ID.
What are the order desk phone hours?
The hours are not published. If the line is busy or closed, email [email protected], which also leaves a written record.
Can I change or cancel an order?
Contact the order desk as soon as you can, with your order ID. No cancellation terms are published, so ask before the parcel ships.
How do I report a mistake on this site?
Write to [email protected] with the page, the line and a source if you have one. Fixes move the page's "Last updated" date forward.
Is there a live chat?
No live chat is published for either desk. Phone and email are the only channels we can confirm.
Can I drop off a return at the office?
Returns go by mail to 757 Third Avenue, Floor 14, New York, NY 10017. The office at 950 Third Avenue, Floor 7, New York, NY 10022 is for letters, and no visiting hours are published.
Can you tell me if the capsule is safe with my medicine?
We cannot, because we do not know your health or your full medicine list. Your doctor or pharmacist can check it in a few minutes.
I bought from another seller. Can this desk help?
The 60-day promise described here covers orders placed on goquietnerves.com. Contact the seller you paid; more answers are in the Quiet Nerves FAQ.